Shipping Policy

Effective Date: 01/30/2024

Thank you for shopping with FLY BUY LLC. We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we process and ship orders.

1. Shipping Destinations

We offer shipping to:

United States: All 50 states, including Alaska and Hawaii.
International: Select countries worldwide. Shipping rates and delivery times will vary depending on the destination.

2. Shipping Options & Delivery Times

We offer the following shipping options at checkout:

A. Domestic Shipping (United States):

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day

B. International Shipping:

Standard International Shipping: 10-20 business days
Express International Shipping: 5-10 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or carrier delays. Business days do not include weekends or holidays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the items and the destination of your order. During promotional periods, free shipping may be available on select products or orders above a certain value. Please check our website for any active promotions.

4. Order Processing Time

Processing Time: Orders are typically processed within 1-2 business days after purchase. You will receive an order confirmation email with a tracking number once your order has shipped.
Cut-off Time: Orders placed after 2:00 PM (EST) will be processed the next business day.
Pre-Order Items: If an item is on pre-order, the estimated shipping date will be noted in the product description. Pre-orders will be shipped as soon as the items become available.

5. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can track your order using the link provided or directly through the shipping carrier’s website.

6. Delayed or Lost Shipments

While we strive to ensure timely deliveries, there may be circumstances where shipments are delayed due to unforeseen factors such as weather, natural disasters, or shipping carrier issues. If your order is significantly delayed or lost, please contact us at flybuyretail@gmail.com with your order number, and we will investigate the issue.

7. Customs, Duties & Taxes (International Orders)

For international orders, customs fees, import duties, and taxes may be applied by your country’s customs office once the shipment reaches its destination. These charges are the responsibility of the customer. FLY BUY LLC has no control over these charges, and they vary by country. We recommend contacting your local customs office for more information.

8. Incorrect Address or Delivery Issues

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. FLY BUY LLC is not responsible for lost or undeliverable packages due to an incorrect or incomplete address. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping fees may apply.

9. Damaged or Defective Items

If your order arrives damaged or defective, please notify us immediately at flybuyretail@gmail.com. We may request photos of the damaged item and packaging to assist with filing a claim. We will work with you to either replace the item or issue a refund.

10. Return to Sender

If a package is returned to us because it was unclaimed or undeliverable (e.g., wrong address, refused delivery), we will contact you to arrange for a reshipment. Any additional shipping costs for resending the package will be your responsibility.

11. Contact Us

If you have any questions about our shipping policy or need assistance with your order, feel free to reach out to us at:

FLY BUY LLC
Address: 10305 N Hampton ln, Fredericksburg, VA, 22408
Phone: +1 (703) 889-0939
Email: flybuyretail@gmail.com