Question 1

What types of products does FLY BUY LLC offer?

Accepted Answer

FLY BUY LLC offers a wide range of electronics and general merchandise, including smartphones, laptops, home appliances, accessories, and more.

Question 2

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.

Question 3

What are the shipping options available?

Accepted Answer

We offer standard and expedited shipping. Delivery times and shipping fees vary depending on your location and the shipping method chosen at checkout.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for most items, provided they are in their original condition and packaging. For more details, please visit our Return Policy. (https://www.urbanflairinc.com/privacy-policy)

Question 5

How do I initiate a return or exchange?

Accepted Answer

To start a return or exchange, please email us at flybuyretail@gmail.com with your order number and details of the item you wish to return or exchange.

Question 6

What payment methods are accepted?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United States. We are working on expanding our shipping options to international customers in the future.

Question 8

What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us within 3 days of delivery at flybuyretail@gmail.com  with photos of the damaged item, and we will assist you with a replacement or refund.

Question 9

Can I cancel or modify my order after it's been placed?

Accepted Answer

Orders can be modified or canceled within a short time frame after they are placed. Please contact us immediately at flybuyretail@gmail.com if you need to make any changes.

Question 10

How do I contact customer service?

Accepted Answer

You can reach our customer service team via email at flybuyretail@gmail.com or call us at +1 (703) 889-0939 during business hours.

Have a question? We are happy to help.