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Refund Policy

Effective Date: 02/28/2024

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At FLY BUY LLC, we strive to provide quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy carefully to understand your rights and the process for returns, refunds, and exchanges.

 

1. Return & Refund Eligibility

We accept returns for most items within 30 days of the delivery date, provided that the following conditions are met:

  • The item must be in its original condition, unused, unwashed, and in the original packaging.

  • All tags, labels, manuals, and accessories must be included.

  • Certain products, such as electronics, perishable goods, and custom-made items, may not be eligible for returns (unless they arrive damaged or defective).

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2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened electronics or items with missing packaging

  • Perishable goods (e.g., food, flowers, or other consumables)

  • Gift cards

  • Personal care items (e.g., beauty products, grooming tools)

  • Custom or personalized items

  • Final sale or clearance items

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3. Return Process

If you would like to return an item, please follow these steps:

  1. Contact Us: Email us at flybuyretail@gmail.com with your order number, the item you wish to return, and the reason for the return.

  2. Receive Return Authorization: Once we approve your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.

  3. Package the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Please include the original receipt or proof of purchase.

  4. Ship the Item: You are responsible for the cost of shipping the item back to us, unless the item is defective or damaged upon arrival. Please use a trackable shipping service, as we are not responsible for lost or damaged returns.

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4. Refund Process

Once your returned item is received and inspected, we will notify you via email. If your return is approved, a refund will be issued in the following manner:

  • Original Payment Method: Refunds will be processed to the original payment method used during purchase (e.g., credit card, PayPal, etc.) within 7-10 business days of receipt of the returned item.

  • Partial Refunds: In some cases, only partial refunds may be granted if the item shows signs of use, damage, or is missing parts that were originally included.

Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item).

 

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or credit card company, as processing times can vary. If the refund is still missing after this step, please contact us at flybuyretail@gmail.com, and we will assist you.

 

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same one, please contact us at flybuyretail@gmail.com with details of the issue, and we will guide you through the exchange process.

 

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery by sending an email to flybuyretail@gmail.com with photos of the damaged product and packaging. We will provide you with a return label and either offer a replacement or issue a full refund, including shipping costs.

 

8. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying return shipping costs unless the item was damaged, defective, or incorrectly shipped.

  • Refundable Shipping Costs: In cases where the return is due to an error on our part, we will refund the cost of return shipping.

 

9. Sale Items

Only regular-priced items are eligible for refunds. Sale items or clearance items are final sale and cannot be refunded or exchanged unless they arrive damaged or defective.

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10. Contact Information

If you have any questions about our refund policy or need assistance with a return, please contact us at:

  • FLY BUY LLC

  • Address: 10305 N Hampton ln, Fredericksburg, VA, 22408

  • Phone: +1 (703) 889-0939

  • Email: flybuyretail@gmail.com

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